HP ENVY Photo 6255 Driver Still says Driver not available

[BjoernG]

Thanks to all the steps provided however, I still cannot get my PC to connect to the printer. 

Check Network, Changed from 3 to 3.old, removed printer drivers....

[TEJ1602]

@BjoernG, Welcome to HP Support Community!

I am assuming that the printer is configured on your Windows PC and there is a driver unavailable error. Let us try to isolate and resolve the issue. Now that you've already tried removing and adding the printer, let us remove the printer software and add the printer using Windows Built-in drivers. Here is how you do it-

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add a printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BjoernG]

Good Day. Many thanks for you help and advice. It worked but I still cannot print. 

I was able to print a test page but cannot print any other document. 

Tried to print another page and I am getting an error message: your printer has experienced an unexpected configuration problem 0x8007007e

[TEJ1602]

@BjoernG

Is this an error message on the printer or the computer?

Keep me posted for further assistance.

[BjoernG]

Spoiler

The printer works and prints if I send docs from my phone.
The error message is on the PC or App.
Any idea?

[BjoernG]

Good Day. If the Spoiler is the issue, how can I fix it?
Thanks again,

Bjoern

[BjoernG]

Good Day. Yes, the error message is on the PC/.

Thanks,

[TEJ1602 · Accepted solution]

@BjoernG

Thanks for waiting!

Restart the print spooler and try uninstalling the drivers

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now, try uninstalling and reinstalling the drivers.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sylvlia]

HP Envy Photo 6255--Driver unavailable.  have tried everything

[asmita6658]

Hi @Sylvlia

Welcome to the HP Support Community. I'd be happy to assist you with the driver issue. 

Please try these steps - HP Printers - Installing and Using the Windows Built-in Print Driver 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!