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HP Recommended
HP Recommended
@DCL7, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding USB Connection Issues with HP ENVY Photo 7800 All-in-One Printer!
We're thrilled to have the opportunity to assist you and provide a solution.
If your HP ENVY Photo 7800 All-in-One printer is not connecting via USB, follow these steps to resolve the problem:
1. Check the USB Cable and Connections
- Ensure the USB cable is securely connected to both the printer and the computer.
- Avoid using USB hubs or docking stations; connect the printer directly to the computer.
- Try using a different USB cable to rule out a faulty cable.
- Plug the USB cable into a different USB port on your computer.
2. Restart Your Devices
- Turn off the printer and the computer.
- Disconnect the USB cable from both devices.
- Restart the computer.
- Turn the printer back on.
- Reconnect the USB cable.
3. Install the Latest Printer Software
- Go to 123.hp.com or the HP support website.
- Download and install the latest drivers and software for your HP ENVY Photo 7800.
- Follow the on-screen instructions to complete the installation and ensure the printer is set up correctly.
4. Verify Printer Settings
- From the printer control panel, swipe down to open the Dashboard.
- Touch the Setup icon
. - Navigate to Printer Maintenance and ensure all settings are correctly configured.
5. Check Device Manager (Windows)
- Open Device Manager on your computer.
- Look for your HP printer under the "Universal Serial Bus controllers" or "Printers" section.
- If the printer is listed with a yellow exclamation mark, right-click on it and choose "Update driver."
- Follow the prompts to update the driver, or uninstall and reinstall the driver.
Hope this helps!
Take care, and have an amazing day!
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Regards,
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