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‎12-01-2025 08:59 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 11

Says driver not available

Reply
1 REPLY 1

‎12-04-2025 07:39 AM

HP Recommended

Hi @LoriB77,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When your HP ENVY Photo 7855 shows “Driver not available” on Windows 11, it means the printer driver is either missing, corrupted, or not compatible with the OS. Here’s the fix:

Step 1: Remove Old Printer Entries

  • Go to Settings → Bluetooth & Devices → Printers & Scanners.
  • Remove the HP ENVY Photo 7855.
  • Restart your computer.


Step 2: Download Latest HP Driver


Step 3: Use HP App


Step 4: Update Windows

  • Ensure Windows 11 is fully updated: 
    • Settings → Windows Update → Check for updates.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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