HP ENVY Photo 7830 will not print over wireless

[BinaryEJava]

Hi there,

I cannot get this printer to work on my macbook or windows machines. I have done so many things to try and get it to work but all have failed.

1. I have reset the printer to factory settings, then unplugged it from the wall, waited 60 seconds and plugged it back in again
2. I have turned off wifi direct
3. I have tried an ethernet cable but the port on the printer is broken
4. I have manually set the ip to an address that is not being used, I have given it three unique ip addresses and can see it in my router settings every time with the new ip address. I have set the dns to 8.8.8.8 and 8.8.4.4, default gateway 192.168.0.1, subnet mask 255.255.255.0. I have restarted it and reset it many times before doing this as well
5. I have switched off ipv6 and kept on 5ghz
6. I have switched off 5Ghz and ipv6
7. I have switched off 5ghz and kept on ipv6
8. I have tried HP smart and HP easy start, sometimes the application can see the printer but will fail when I try to print anything
9. I have checked the firmware on the printer and it says it is up to date
10. I have plugged in a USB cable and this works, I then checked the firmware with the USB cable plugged in and it still said it was up to date
11. All my machines are running the latest software and updates

My mac gives me this error when I try to add it in the settings: 

Unable to connect to ‘HP ENVY Photo 7800 series [842B24]._ipps._tcp.local.’ due to an error. Would you still like to create the printer?

When I continue to add the printer it gets stuck on setting up the device, then it says unable to communicate with the printer

After doing a fresh install of HP smart and wiping all related HP files, the printer appears in the setup page and shows as online, however when I click on it, it says that it could not find the printer. Both my computer and printer are connected to the same wifi network.

[Kumar0307]

Hi @BinaryEJava

Welcome to the HP Support Community. I understand you are not able to print wirelessly from the MAC. I'd be happy to assist you.

Let's try the below steps to see if that helps - 

  

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks! 

  

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best. 

  

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it. 

  

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source. 

  

• Do you have any Anti-virus software installed on your MAC?
• How far is the printer located from the WiFi router?
• Make sure the printer and the MAC are connected to the same wireless network.
• This printer supports both 2.4GHz and 5GHz network. 
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
• The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.
• You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot and share it in your next post. Press the space bar when the icon turns into a camera.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!