cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
1 0 0 0
Message 1 of 2
630
Flag Post

HP ENVY Photo 7855 Door Open Error Message From PC

HP Recommended
HP ENVY Photo 7855
Microsoft Windows 10 (64-bit)

I changed the ink cartridges for the first time on my HP ENVY Photo 7855 and now I get a door open message when I try to print. The message is coming up on my computer from the print screen and not from the printer itself. I have gone through the troubleshooting steps of disconnecting cables, unplugging, turning it back on, etc. and nothing has helped. I've pushed the door closed many times but it does not click in place, it just closes.

Help!

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
18,553 18,530 1,153 1,162
Message 2 of 2
Flag Post
HP Recommended

@Keltisch

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

To learn how to use HP Forums: you may use the link below: http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/Learn-how-to-use-the-Forum/t...

 

I have gone through your Post and I would like to help

 

Please remove the cartridges and perform a printer reset again

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

 

Put back the cartridges and close the door firmly, then update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-7800-all-in-one-printer-series/907315...

 

Keep me posted if the issue persists

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation