HP ENVY Pro 7155 Driver Not Available, Not Signed, Stopped Printing from Laptop only

[ladesta]

I am running Windows 10 Pro 64-Bit on my Lenovo Legion i5. I am pretty tech savvy, but this issue has me stumped. My printer works just fine and prints from my iPad and my Android phone. Also, if I open the HP Smart app on my laptop, I can print a couple test pages ONLY. It was working perfectly fine until about a week ago. I could just print anything without any issue at all.

However, I went to print about a week ago and an immediate ERROR message came up. Showing the printer in error status. I have removed the device, uninstalled the software, factory reset the printer, downloaded drivers from support, uninstalled, reinstalled, used the printui.exe /s option to delete all traces of HP from my computer. I have downloaded and ran the HP Scan and Print doctor and all it says is "A later version of software is available for this printer" and when I click it, it refers me back to the HP Smart app that I already have. I have checked the printer for updates, and it says it is fully up-to-date. Also my computer has no available Windows Updates at this time.

I have used device manager also to try to update drivers, deleted them and re-installed. I have tried EVERY available download from the HP support page.

This appears to solely be the cause of a bad driver. As the different errors say DRIVER IS UNAVAILABLE, or sometimes I get the error that the driver is not signed, or is signed in the incorrect place.

This is frustrating, considering that I am a business owner and I do a lot of printing for invoices, shipping labels, etc. I have had to email myself everything and use an iPad or Phone to print from because the printer/drivers are not working with my laptop.

Someone, please help.

[Echo_Lake]

@ladesta

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that your HP envy driver is not available due to which being unable to print from a Lenovo laptop. 

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.