HP Easy Scan not working correctly on MacOS Catalina

[John0003]

Scanning worked fine until I upgraded MacOS Catalina. I have downloaded and installed the latest driver, HP Easy Start, 2.9.0.188, 09 October 2019. When trying to scan a single document on the Scanner's glass, I get prompted with "Automatic Document Feeder is Empty". Also noticed that HP Easy Scan has not been updated for a few years. When will a fix be available please?

[ShlomiL]

Hi,

HP Easy Scan is not currently supported on Catalina:

https://support.hp.com/in-en/document/c06455960

use Image Capture as a workaround and check for HP Easy Start updates from time to time, HP is working to restore HP Easy Scan functionality, when there will be a fix, it will become available.

Shlomi

[Ray118]

Thanks. How will we know when the update comes out please ?

[ShlomiL]

Check for updates from time to time from within the HP Easy Scan menu and see if any newer version becomes available, or review the HP Support site periodically.

Shlomi

[John0003]

Hello. Just installed latest HP Easy Scan from 18 Nov 2019 release. The flatbed scanning option is still not working in HP Easy Scan. Get the same error message insisting that I need load the document feeder.

[IronBadger]

macOS 10.15.3 (released 1/28/2020) contains the fix for HP Easy Scan.  Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.

Scan to Computer is also fixed with 10.15.3.

I did notice that if the printer is in sleep mode, some times an error will be reported.  But if you wake the printer by inserting a page in the ADF or touching the screen you will be able to scan normally.

[John0003]

Hello. HP Easy Scan does not work at all after MacOS 10.15.3 is installed. ADF used to work via HP Easy Scan, now not even it works.

Steps I took:

Uninstall HP Ulititles and HP Easy Scan.

Turned off WiFi and attached Ethernet cable.

Downloaded latest driver and install.

Test printer and scanner from install program - both worked with zero problems.

Restart Mac

Now getting "The operation couldn't be completed. (com.apple.imagecapture error 4294957375.)"

Scanning works fine, glass and ADF, from Printers & Scanners. It is HP Easy Scan that does not work. It is the image correction tools of HP Easy Scan that I would like to be able use again.

[Bbduck]

I’ve done the same but I still cannot scan over the network using ANY software. I’m glad you got it going at least!!

[Bbduck]

No go

[John0003 · Accepted solution]

Today is Wednesday, 15 April 2020. We now appear to have drivers and HP Scan software that works with the LaserJet Pro 200m color MFP M276nw and MacOS Catalina.

Recommend you upgrade to MacOS 10.15.4 and then run the latest HP Easy Start.app. I did my upgrade over an Ethernet cable, with Wi-Fi turned off. It should pick up the required upgrades to apply to your OS along with a new version of HP Scan, version 1.9.3. Please note that App Store still has the old version 1.9.1, which does not work correctly with MacOS Catalina. I have tested scanning via HP Scan and it is now working from both the Document Feeder and off the Glass. Hope this post helps.