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‎05-01-2025 01:48 PM

HP Recommended

When downloading the Easy Start to set up my Mac (Sequoia 15.4.1), I can't seem to get off the HP Product Improvement Study page- it won't allow me to continue even when I try various numbers or words (or nothing) in the red box. Numbers are not accepted, only 4 x characters/letters in uppercase only. Please help, thank you. 

1 person had the same question
1 REPLY 1

‎05-03-2025 06:50 AM

HP Recommended

Hi @susie2025,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

I'm an HP Employee.


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