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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Easy Start 2.12.0.211012 Will Not Find Any Software

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11-04-2021 02:07 PM
When I get to the "Download and Install" portion of the HP Easy Start app, it fails with this error:
"We were not able to automatically locate any software options for this product. Please go to the HP Website and search for product solutions there. www.hp.com/support"
I cannot find any direct downloads on the HP site to add drivers for my LaserJet Pro 200.
Any advice most appreciated.
macOS 12.0.1 (21A559)
Solved! Go to Solution.
Accepted Solutions
11-12-2021 06:09 AM
@HFTobeason, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to install the printer on the Mac. There is no driver available for macOS 12.1 yet as it is a beta version.
The Easy Start you have mentioned is to work on macOS 12 or 12.0.1
However, this printer is AirPrint compatible. Install the printer using Airprint driver:
Update the printer firmware
Click here to download and install the latest printer firmware from your Mac.
Click here to know different methods of updating printer firmware.
Also, check for any software updates on Mac
Click the Apple icon > About This Mac > Software Update and install any available update.
To install using AirPrint driver:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
Note: Select "Bonjour multifunction" under kind while installing.
Try printing.
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
KUMAR0307
I am an HP Employee
11-11-2021 11:51 AM
Please, please, could someone from HP possibly guide me to a direct download of the relevant drivers? I can no longer use my printer!!! Thank you!
LaserJet 200 M251nw
HP Easy Start 2.12.0.211012
macOS 12.1 Beta (21C5031d)
11-12-2021 06:09 AM
@HFTobeason, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to install the printer on the Mac. There is no driver available for macOS 12.1 yet as it is a beta version.
The Easy Start you have mentioned is to work on macOS 12 or 12.0.1
However, this printer is AirPrint compatible. Install the printer using Airprint driver:
Update the printer firmware
Click here to download and install the latest printer firmware from your Mac.
Click here to know different methods of updating printer firmware.
Also, check for any software updates on Mac
Click the Apple icon > About This Mac > Software Update and install any available update.
To install using AirPrint driver:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
Note: Select "Bonjour multifunction" under kind while installing.
Try printing.
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
KUMAR0307
I am an HP Employee