HP Easy Start suspends cannot install full windows driver software for new printer.

[Simig]

I have an HP Smart Tank 7000 series printer. I cannot install the full software drivers on my computers.

I have installed the printer using HP Smart on both my phone and computer and it is working fine from this.

However when I try to install the full software. It suspends.

It gets to the "searching for available software for this product" stage then puts a page up stating

"Internet Connection error". Then stops.

I have done this on both my Windows 11 computer and my laptop which has windows 10 on it.

There is no issue with my internet or wifi connection.

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:

https://support.hp.com/sg-en/drivers/swdetails/hp-smart-tank-7000-series/2100178735/swItemId/mp-2764...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPgXU-6XKW95YOuRgWahD-0y

Hope that helps.

[idejuan]

Hi, 

I have the same problem. I have tried downloading the drivers with the link you provided, but the installation also gets to a point where nothing happens.

Also using Windows 11

Please support