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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Easy Start suspends cannot install full windows driver so...

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01-07-2024 10:24 AM
I have an HP Smart Tank 7000 series printer. I cannot install the full software drivers on my computers.
I have installed the printer using HP Smart on both my phone and computer and it is working fine from this.
However when I try to install the full software. It suspends.
It gets to the "searching for available software for this product" stage then puts a page up stating
"Internet Connection error". Then stops.
I have done this on both my Windows 11 computer and my laptop which has windows 10 on it.
There is no issue with my internet or wifi connection.
01-07-2024 07:03 PM
Hi,
Thanks for using the HP Support Community.
Can you download and install the HP FULL Solution Software for your operating system:
https://support.hp.com/sg-en/drivers/swdetails/hp-smart-tank-7000-series/2100178735/swItemId/mp-2764...
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
For more resources on the printer:
https://www.youtube.com/playlist?list=PLUV0sXfF6zPgXU-6XKW95YOuRgWahD-0y
Hope that helps.
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