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Locked

‎03-05-2024 03:08 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Other

HP Easy Scan repeatedly crashes whenever a scan is to be saved.

 

I am using macOS 13 on a Apple Mac mini M2 Pro.

I have been using HP Easy Scan on this computer since March 2023.

Restarting the computer and the printer does not fix the problem of HP Easy Scan app crashing when I try to save a scanned document.

 

So, I am trying to re-install the HP software using HP Easy Start.

I have progressed to the Setup Screen asking how I will be using the HP Product.

I have selected "In the Home - for personal use".

But the screen wants a nine (9) digit number (xxxxx-xxxx) and will not let the setup continue without this number.

There is no information on the screen explaining what this number is.

 

What number is needed to complete the setup?

 

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