HP Envy 120 error codes

[Roselyn]

My HP envy 120 comes up with this error code after plugging to power with a blue screen. I cannot access any function. Please help.
Thanks

[jabzi · Accepted solution]

Hello  Roselyn, 

Please try the below steps that should resolve the issue ..

• While the printer is ON, unplug the power cord from back of the printer.
• Power of the wireless Router.
• Wait for 30 seconds.
• Plug in the power cord to the printer. Printer should power on automatically, if not then press the Power button to do so.
• Wait untill the printer initializes and is idle.
• If there are no errors as stated in, then Power ON the router.

If issue still persists, please call HP Tech Support for further assistance.

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

[Roselyn]

Hi
Thanks for your help but the same problem came back this morning when I switched my printer on. I went through the same solution you gave me. Please is there any permanent solution.
The scanner and copier are not functioning properly . The images are blurred, just lines showing on the paper?

[jabzi]

Hello, 

I guess we could try one last troubleshooting step i.e upgrade the printer firmware .

Please click here to access the page , select the OS from the list, then click on + besides Firmware to expand it , then click on Download and follow the steps.

[hp307]

I have the same issue and looking for a solution.