Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-02-2014 10:39 AM

HP Recommended
My HP envy 120 comes up with this error code after plugging to power with a blue screen. I cannot access any function. Please help.
Thanks
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-02-2014 11:09 AM

HP Recommended

Hello  Roselyn, 

 

Please try the below steps that should resolve the issue ..

 

  • While the printer is ON, unplug the power cord from back of the printer.
  • Power of the wireless Router.
  • Wait for 30 seconds.
  • Plug in the power cord to the printer. Printer should power on automatically, if not then press the Power button to do so.
  • Wait untill the printer initializes and is idle.
  • If there are no errors as stated in, then Power ON the router.

If issue still persists, please call HP Tech Support for further assistance.

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎01-02-2014 11:09 AM

HP Recommended

Hello  Roselyn, 

 

Please try the below steps that should resolve the issue ..

 

  • While the printer is ON, unplug the power cord from back of the printer.
  • Power of the wireless Router.
  • Wait for 30 seconds.
  • Plug in the power cord to the printer. Printer should power on automatically, if not then press the Power button to do so.
  • Wait untill the printer initializes and is idle.
  • If there are no errors as stated in, then Power ON the router.

If issue still persists, please call HP Tech Support for further assistance.

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎01-03-2014 06:55 AM

HP Recommended
Hi
Thanks for your help but the same problem came back this morning when I switched my printer on. I went through the same solution you gave me. Please is there any permanent solution.
The scanner and copier are not functioning properly . The images are blurred, just lines showing on the paper?
Was this reply helpful? Yes No

‎01-03-2014 10:15 AM - last edited on ‎08-29-2022 09:02 AM by Retired

HP Recommended

Hello, 

 

I guess we could try one last troubleshooting step i.e upgrade the printer firmware .

 

Please click here to access the page , select the OS from the list, then click on + besides Firmware to expand it , then click on Download and follow the steps.

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎02-04-2017 11:32 AM

HP Recommended

I have the same issue and looking for a solution.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.