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‎01-10-2020 04:59 AM

HP Recommended
Product: Envy 2050

Hi 

 

Can someone help please?

 

My printer is displaying an error code of OXB8E6FBCA. It is not working at all, the online support was unable to help.

 

Thanks In Advance

1 REPLY 1

‎01-13-2020 07:32 AM

HP Recommended

Hi @Wynyard1

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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