HP Envy 3350 No Longer Printing Encrypted Jobs

[kizzlekat]

Thanking anyone in advance for taking the time to help me! Firstly, I am not computer savvy -- even remotely. So, I am guessing the reason I can no longer print encrypted jobs is because the certificate has expired. I know my printer is old and the most current driver is likely the culprit; however, it's a great little printer for home use and I'm hoping someone can help me resolve the problem (without having to buy a new printer).  I've spent hours online today trying to figure out how to work around the issue. Creating a self-signed certificate came up often, but it seems undoable as I've no idea how to access the printer's configurations ... or whatever or wherever it is that the current certificate is preventing me from printing out copies of cashed checks for tax purposes.  Any thoughts?

[Raj_05]

Hi @kizzlekat,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing issues with your HP Envy 3350 printer no longer being able to print encrypted jobs, likely due to an expired certificate. Here are some steps you can take to potentially resolve this issue without needing to buy a new printer.

Access the Printer's Web Interface:

• First, you'll need to find your printer's IP address. You can do this by going to your computer's settings:
  • On Windows, go to Settings > Devices > Printers & Scanners, select your printer, and look for the IP address in the printer properties.
  • On a Mac, go to System Preferences > Printers & Scanners, select your printer, and check the details for the IP address.
• Once you have the IP address, open a web browser and enter http://[your printer's IP address] (replace with your actual IP). If that doesn’t work, try https://[your printer's IP address].

Login to the Printer:

• You might need a username and password to log in. Check your printer's manual for default credentials or try using admin as the username and leaving the password blank.

Create a New Self-Signed Certificate:

• Once logged in, navigate to the Network Security settings or Certificates section. Here, you should find an option to create a new self-signed certificate. Follow the on-screen instructions to generate this certificate.

Re-add the Printer:

• If generating a new certificate doesn't work, try removing the printer from your devices and then re-adding it. This can sometimes refresh the connection and resolve issues with outdated certificates.

Update Printer Drivers:

• Ensure that your printer drivers are up to date. You can check for updates through the HP website or via your computer’s device management tools.

By following these steps, you may be able to restore the functionality of your printer without needing to invest in a new one.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support