HP Envy 4513

[jamiestl77]

My printer keeps wanting to print in monochrome (black and white only). It just started doing this. I did the test pages it prints in color. Every application I try to use will not let me select color option for printing. I can take same document and send to my phone and it will print in color.

[jamiestl77]

Everybody keeps asking me to change these settings. My settings on the right  don't show up like one on left?? Can't change color on printer features

[praveen196]

@jamiestl77 Welcome to HP Community!

I understand that the printer prints only in grayscale printing.

Do not worry. I will try to fix the issue.

The issue with the printer driver. 

Please perform the Clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep us posted,

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