HP Envy 4520 Prints only in B&W. Test page is in color. Printing preference will not allow option

[Signmond1]

Envy 4520 prints only in B&W.  Test page prints in color.  Printing preferences will not allow the option of "B&W" or "Color" instead an error code appears: 

"HP Envy 4520 9FFF7C, Printing Preferences

Function address 0X00007FF88EF5A719

Caused a protection fail Error (0XE06D7363)"

I have tried the removal of all printer, driver, anything HP and then a reinstall - Twice.

The problem persist.

I was printing in color earlier in the day from an Excel Report.

Any new found answers?

Sincerely,

Sigmond!

[Kumar0307]

@Signmond1, Welcome to the HP Support Community!

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Signmond1]

Sorry I do not understand what you are suggesting.