HP Envy 4520 Series printer will not complete setup

[RobLMoore]

 HP Envy 4520 Series

Dell OptiPlex 380

Intel core 2 duo E7500 2.93 GHz

8 GB ram

20 GB free space on hard disc

MS Windows 10 Pro x64

When I received this printer back in May 2017, I installed the printer drivers from the cd as a network printer on the wireless.

I have always had issues with the printer not printing from Fire Fox.  If I wanted to print from a webpage I had to close Fire fox and use IE, Edge, or chrome. I have also had issues printing from MS word. The work around was to save as a PDF and use acrobat to print.

When the printer has not been used for a while it’s IP changes because Of the DHCP settings.

I set it to use a static IP and it seemed to keep its ip.

Recently I needed to print my Resume, the only way I could was to save it as a PDF, but now acrobat would not print ether. I found in the HP printer software an area where it said print PDF. I was able to use that to print one copy of my resume. Then it would only print the first page.

I uninstalled all HP software and drivers, connected the printer to my computer via a USB cable.

When I tried to install the updated drivers I just downloaded from the web, it would stall at the last step while trying to do the software activation. I would get a big white pop up with nothing in it. When I would try to close this screen it would ask if I was sure and would state I could complete setup by clicking a link which had a copy to clipboard button. When the clipboard link was pasted into Fire fox it would get a webpage not found error.

I ran HP Print and Scan Doctor, it found that the software was the problem. I let it uninstall old and install new software. Same issue, never completes activation.

I am so frustrated, I have tried to install this printer at least 20 times, connected directly to my computer and via Wi-Fi.  On Wi-Fi the printer sits about a foot from the router, so signal is not an issue.

Can someone help? I am at wits end and have no idea of what to try next.

[Rainbow23]

Hi @RobLMoore,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP ENVY 4520 All-in-One Printer wherein it does not complete the driver installation.

This issue could occur if the firmware is not updated.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link to update the firmware: Firmware Update

Let me know if this works.
 

You have a good day ahead.

[RobLMoore]

the printer update was already done months ago. Still, I downloaded the update executible and ran it. The found printer is up to date and can not be slected.

[Rainbow23]

Hi @RobLMoore,

Thank you for your reply, I'll be more than glad to help you.

I understand that the firmware is up to date.

I suggest that you install the basic drivers from the link: Basic Driver

Let me know if this works.

You have a good day ahead.

[RobLMoore · Accepted solution]

solved printer software not completing instlation. It was stalling when it tried to bring up the activation web page. something was wrong with my computer account. I fixed it by logging in to the administrator account and setting the UAC to the highest level, saving then seting it to the lowest lefel and saving. I was finally able to install the printer software, but still could not print. Event log custom view administration events had access denied for all my attempted print jobs.

I gave full control to "Local Service" and "everyone" to the windows\system32\spool\printer folder. Now and even fire fox can print, My problem has ben solved

[Dvortex]

Hello, @RobLMoore

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂

[Febco]

This is what I am getting when trying to get support: We're sorry

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