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HP Recommended
Hp envy 4520
Microsoft Windows 10 (64-bit)

Hello, My HP ENVY 4520 will no longer print in color, although it does print its print quality diagnostic page in color.

I try to uninstall the software from below but an error message appears.
"Calling DriverPackageUninstall returned error 5 for module" C: \ WINDOWS \ System32 \ DriverStore \ FileRepository \ hpwia_en450.inf_amd64_90e37218ebca91ed \ hpwia_en4520.inf ": The caller of DriverPackageInstall must be member of the administrator group for be able to install a driver module "

For information I am the administrator.

Thank you for your help so I can print in color again.

Thank you in advance!

 

P.S. I can print color copies directly from the printer (scan a photo / color document)

2 REPLIES 2
HP Recommended

it only prints in color from printers menu

 

HP Recommended
Hello G_410, when I make copies through the printer dashboard yes. All the other printing coming from my computer does not print in colors.
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