HP Envy 4520 will not print color

[SteveMB45]

As per a post from 2018 (Below) the colour option has disappeared and my lovely printer (from this PC ) is nothing more than a back and white one 😞 I followed the solution as in NOT using the HP drivers and using the Win 10 drivers and this has resolved this, but is not IDEAL and I want to use the HP drivers and in colour, this is a Ball ache as this this is used for my sons school work, please look into this issue, below the original post is also what I have done, please don't ask me to uninstall and reinstall as can now do this in my sleep its been done that many times. 

 ‎08-09-2018 09:57 PM - edited ‎08-10-2018 12:17 PM

Product: HP ENVY 4520

Operating System: Microsoft Windows 10 (64-Bit)

My HP ENVY 4520 will no longer print color although it'll print its Print Quality Diagnostic page in color.

I already tried updating drivers, completely removing drivers and reinstalling them (tried Full and Basic versions), deleting and reinstalling printer software, and system restoring my computer and honestly I feel like I've done damage to my desktop and spent way too much time trying to fix my printer.

When I try to print a webpage, picture, word doc, etc.  It will not print color.  I'm not sure what caused it to all of a sudden stop printing in color, but it was working up until recently.

When trying to print a webpage (using Chrome) the color option is on color and it still prints in black and white.  I tried clicking "Print using system dialogue" to see if I can access additional color settings there, but there is no color setting to be found which is weird (see next paragraph).  When I try to print a word document there is no color option available either (not even black or grayscale options, also see next paragraph).  When I try to print a color photo in Windows Photos application, I click the print button, then go to More settings, and under Output options the Color mode is defaulted to "Monochrome" so I change that to "Color" and it still prints in black.  I noticed that when I change the Color mode to Color from Monochrome and 'okay out' of the settings and then check the settings again it's set at Monochrome again and not to Color which I just changed it to.  And one time when I changed the Color mode to color I got a error message saying something like it was unable to change to Color because of other system settings or something to that affect.  I only got the error message one random time, but I think this is the only clue to the underlying issue.

I saw in another post to go to Control Panel\Hardware and Sound\Devices and Printers\ then right-click on the printer and click "Printing preferences" and make sure color is enabled in Layout tab however, there is no color option anywhere in that window.  There are 3 tabs:  Layout, Paper/Quality, and Printing Shortcut and there is no color/black and white/grayscale option, not even in the advanced options in those tabs which I thought was curious.  I am precisely in the printer's settings window where there should be a color option of some sort.  Furthermore, there's no color option to be found when I go to the printer's settings via Device Manager.

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Latest downloaded drivers and software package was installed

1. Root uninstall HP drivers

2. Install Full Feature software, this didn't fix the issue so...

3. Root uninstall HP drivers again

4. Install Basic Drivers software, this didn't fix the issue either.

5. Uninstall all HP programs from apps list

6. Run printui.exe /s and remove HP drivers from Drivers tab however, no HP drivers were found, this was curious, does the Basic Drivers software not install any drivers?  This information is not relevant I suppose since at step 2 when I installed the Full Feature software along with its drivers it still did not fix the issue.

7. Proceed with Windows built-in driver 

[Kumar0307 · Accepted solution]

@SteveMB45, Welcome to the HP Support Community!

I understand you are not able to print in color. Install the printer using the TCP/IP port to resolve this issue:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[SteveMB45]

Hi KUMAR0307

That seems to have done the trick. thanks. 

[Kumar0307]

@SteveMB45

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!