HP Envy 4520 will not print in colour

[petergj2]

I have an HP Envy 4520 printer connected to a Dell XPS15 laptop running Windows 11 which will only print in Black and White. The printer prints colour test sheets and other devices print in colour on this printer. I believe the issues started when I upgraded to Windows 11 and now in print preview on the laptop, there is not an option to print in colour.

How do I update the print drivers on the XPS15 - HP Smart is loaded but I cannot see how to update the drivers from this app.

Any help much appreciated.

Many thanks.

[ferRX · Accepted solution]

Hi @petergj2 ,

Try to install the following driver:

• >> Envy 4520 - basic driver - Windows

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[petergj2]

Thank you for your help.

I downloaded the file, the configuration message stated the drivers had been updated but the laptop could not find the printer (despite the laptop and printer being on the same network and connected).

Getting very disillusioned with HP, Dell and Microsoft now.

Regards,

[petergj2]

As a quick update, I eventually got colour printing working by downloading the link provided by @ferRX, then went via Windows Tools>Control Panel to add the printer again and entered the WPS PIN.

Thanks again - appreciate your help!

Regards,

[ferRX]

Great, nice to know everything is working now and the issue is solved 😊

Best wishes and Happy New Year !

ferRX.

[petergj2]

Thanks again for passing the link to the drivers. Happy New Year to you as well - all the best for 2022!

Regards,

[Bombergrumble]

HP Envy 4524, just changed cartridges