HP Envy 4524 USB

[proberts69]

Unable to install printer or drivers on Mac Catalina via USB and tried different usb cables. I run HP Easy Start, it recognizes the printer and I go through set up. It downloads essential software and HP Easy scan and then looks for printer. Nothing is listed and it says I need to try and re-install software again, re-installed many times but same error. I then give up installing through this method and install through System Preferences / Printers. It finds the printer but when I try install it tells me that Some of the software for the printer is missing and to re-install the software which I can't. I am just going round in circles!

Any suggestions please? TIA

[Jay_G24]

Hi @proberts69

I'd like to help with your query.

Uninstall HP printer software

1. Click Finder in the Dock.

2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.

a) If HP Uninstaller is in the folder, double click it, and then follow the on-screen instructions to uninstall the software.

b) If HP Uninstaller is not in the folder, continue to the next step.

3. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

4. In the menu bar, click Go, click Go to Folder, type /Library/Printers, then click Go.

The Printers folder opens.

5. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

6. Restart the Mac.

7. Right-click or Ctrl + click the Trash icon, and then select Empty Trash.

Install drivers from Software and drivers

Hope this helps! Keep me posted. 

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