HP Envy 4524 Won't Print Color

[Vmarquardt]

My printer has stopped printing in color. I have done almost everything I could find to get it to print color again. I reinstalled the HP envy 4520 series and it will print color a few times and then stop. How can I fix this?

[Jay_G24]

Hi @Vmarquardt,

Welcome to the HP Support Community. I'd be happy to assist you with the "Print quality" issue. 

To better assist you - 

1) Are you able to make color copies?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix "Print Quality Issues" issue applicable for your printer - Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

And also try single-cartridge mode 
The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 
 

Hope this helps! Keep me posted. 

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Have a great day!