HP Envy 4527 not printing in colour

[DanDan123]

Hi, I have a HP Envy 4527 printer that will not print in colour. I have removed the connection to the printer and re-linked it, i have also followed the instructions on the HP website about uninstalling and reinstalling the printer drivers. Downloaded the HP Smart app too for set up.  Still not printing in colour. This is the same issue on 3 different laptops in our house so we know its not linked to one device, we cant figure out why the printer has suddenly just stopped printing in colour (it was printing normally before, just randomly stopped). I have changed the cartridges too incase it was that, but still no colour. The strange this is, is that it will print the alignment page in colour or print from apple phones/ipads so I know the printer is able to print in colour its just not wanting to do that with the laptops.  Any help would be gratefully received!  

[sandytechy20]

@DanDan123

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here  to download the driver.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.