HP Envy 5014 Printer does not recognize black ink cartridge

[steve6419]

Aftyer several years of working properly, HP Envy 5014 Printer does not recognize black ink cartridge, it does reconize the color ink carteidge. I have tried everything suggeted to fix this problem many times, but to no avail!  My Country is USA, serial number is [Personal Information Removed]

[Kumar0307]

@steve6419, Welcome to the HP Support Community! I’m here to help.

I see that the printer is not reading the black ink cartridge. Make sure you are using HP inks.

• Do you get any errors?
• Have you tried an alternate black ink cartridge and check if that works?

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists with more than 1 black ink cartridge,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!