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‎07-21-2020 06:04 AM - edited ‎07-22-2020 12:32 AM

HP Recommended
Product: Envy 5030
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I manage to connect my printer to WiFi and print from my mobile and MAC but cannot connect my printer to my mother's computer (Isabelle) since the last update of Window 10.

 

The message "Driver not available" appears under the printer name. All HP software doe  nothingincluding "print and scan doctor".

 

Can you help me? The solution may be to send me the driver (the driver software does not work).

 

Regards,

Arnaud.

1 REPLY 1

‎07-21-2020 10:32 AM

HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
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