HP Envy 5030 "Driver Unavailable" Cannot install driver

[jmw_28]

Hello everyone,

I hope someone can help me with my issue as I have spent a lot of hours trying to fix this, to no avail. I am losing the will with this one! 

I am trying to install my HP Envy 5030 series printer. I have added the device as a new printer but the error says "Driver Unavailable".

Steps I have tried- and they do not work:

1. I have updated firmware on the printer using the HP Smart app.

2. Updated driver in device manager- both "search this computer, navigating to c:\windows\winsxs" and then "search online" both result in  errors relating to not being "digitally signed",which I will attach as screenshots.

3. Updating the Registry using a Reg file and another HP post> https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Driver-Unavailable/td-p/6632704

4. Used HP Easy Start

5. Ran Troubleshooting on Windows- no issues found.

6. Uninstalled all HP software and removed device, tried installing again.

My final option is... system restore to when the printer worked (i don't want to do this)!! I have a masters in software engineering and find this to be a total headache- I dread to think what the average joe bloggs will do if they encounter this issue..

This printer worked before but we had an issue with the ink a few days ago, so instead of diagnosing the ink problem, I reset to factory settings.

Many thanks in advance for any help!

[jmw_28]

BUMP- please I have spent another day searching online and trying things which do not work.

[TEJ1602]

@jmw_28, Welcome to HP Support Community!

I appreciate your efforts in trying to isolate and resolve the issue, follow the steps below for further help-

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

Try adding a TCP/IP port

1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
3. Select Standard TCP/IP Port, and then click New Port.
4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
5. Try printing.

If the issue persists, 

I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!