HP Envy 5030 shows as offline and won't print

[CC1973]

Hello, I set up my HP Envy 5030 on Friday but it isn't printing, when i try to print anything from my laptop it either shows as being offline or in an error state.

I have tried to scan and that works so I am unsure what has gone wrong - please help as I am working from home and need to print a lot of things this week

Thanks

[sandytechy20]

@CC1973

Welcome to HP support community.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign manual IP address and that should fix the issue.

• Make sure there is U.S. letter or A4 size, unused, plain paper in the input tray.
• On the printer control panel, touch the Setup icon .
• Touch Tools.
• Swipe down the display, and then touch Network Configuration Page. A Network Configuration Page prints up to three pages of information.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.