HP Envy 5050 printer has blank display, no wireless connectivity, power button does not turn off.

[Fall_guy]

When plugged in power light comes on, the display is blank, and the wireless light is off.  Power button does not turn off.  When I look at the printer in HP Smart it says it is offline and can't be located.  I tried the system reset options (turn off, unplug, turn off router etc.) as well as the diagnostic tool  (HPPSdr) etc.  So, I'm basically stuck at this point.  

[Kumar0307]

@Fall_guy, Welcome to the HP Support Community! I’m here to help.

It seems like the printer display screen is not working. Let us try these steps:

Check for any damages to the display. Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists, I'm afraid this is a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

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