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‎04-29-2020 08:56 AM

HP Recommended
Product: Envy 5055

HP Envy 5055 wont print. Receiving error code 0x6100073. I have unplugged the printer, cleaned the cartridges, uninstalled and reinstalled the drivers. Everything is up to date including firmware. Won’t print test page. Scanner works fine. Connected wirelessly. 

3 people had the same question
1 REPLY 1

‎05-06-2020 03:23 AM

HP Recommended

Hi @Tlunder

Welcome to the HP Support Community. I understand you are not able to print due to an error. I'd be happy to assist you.

 

Check if the print carriage is moving freely. If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware issue with the printer.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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