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‎12-15-2017 01:44 PM

HP Recommended

@lms1953,

 

Thanks for getting back to me 🙂 In this case, I would suggest you contact our Phone support. 

 

HP Support can be reached by clicking on the following link:

 

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

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