HP Envy 5530 suddenly not working now ive upgraded to Windows 10

[Dizzimare]

I have an HP Envy 5530 that prints fine with my imac wirelessly, with an ipad or iphone fine. I have a laptop that ran Windows 7 and it printed fine. I upgraded to Windows 10 and immediately the printer did not work. I deinstalled it. I restarted the laptop. I downloaded the latest software and drivers from the HP website for windows 10 and let Hp installer install the printer.

It will not print anything either via USB or wirelessly. It will print an internal test page but not a "external" one whatever that means. I can use the software to clean the cartridge heads and check ink levels etc but it will not print. It does not say there are any documents in the print queue and it sends to the printer.

It printed fine until the wondows 10 upgrade. I have ensured I have all the correct windows update files and they have been installed. I ahve another printer not an HP and it prints fine wirellesly to it but I would like to get it to work with the HP Envy.

Can any one help or advise please? I have spent hours on this trying to get it work wthout any success.  Thak you.

[The_Fossette]

@Dizzimare

Welcome to the HP Forums!

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I understand that you are unable to print after upgrading to windows 10.

I’d love to help!

Follow the steps in the below link to resolve this issue.

http://hp.care/2cakVjl

Let me know how it goes! Take care!

[Dizzimare]

As stated in my post I have set up the printer fine. I can print from other devices/pcs fine to that printer. I also remind that the laptop with the problem printed fine to it for two years until the day I upgraded to windows 10. I deinstalled the printer when it didn't work via the installation software and downloaded the version windows 10 from your support website but it will only print an internal print page. I'm not sure what that means . Does anyone have any other suggestions please? I like the printer and don't want to use another. Please note any device NOT ON WINDOWS 10 can print to it perfectly fine wirelessly and the laptop printed beautifully when it was windows 7. Many thanks in hope

[Dizzimare]

I posted a reply thank you.

[The_Fossette]

@Dizzimare

Thanks for the reply.

I understand that the printer is setup correctly and it is printing fine.

You need to install the printer correctly on the computer where you have done the upgrade to windows 10.

Please follow the steps in the link and Let me know how it goes!

Cheers!

[Dizzimare]

Ok thank you for your reply. I followed your steps to the letter and it did not work. This had already been done previously three times. For clarification this was done on the windows 10 laptop.

[Dizzimare]

Are you able to tell me what it means when it prints an internal test page perfectly well but not the other test page. Many thanks for your help.

[The_Fossette]

@Dizzimare

Thanks for the reply.

Let's try installing the build in drivers.Follow the steps in the below link.

http://hp.care/2bYE4kP

Let me know how it goes!

Cheers!

[Dizzimare]

Unfortunately I have already followed this link to no avail. I can get it to print an internal test page but absolutely nothing else. Interestingly your support page tells me that there is a full feature support driver for windows 10 for my printer model. That link didn't work either in the event you send me there. Am beginning to think I should chuck the printer. Has anyone managed to get my model printer to work successfully with windows 10 or should I resign to the fact it won't. Any further advice is greatly appreciated.

[The_Fossette]

@Dizzimare

Thank for the reply.

Let's try the below steps and let me know how it goes.

http://hp.care/2cbXLFQ

Cheers!