HP Envy 5532

[SueH9]

Since installing the latest Windows 10 update, I am not able to print, and I cannnot uninstall the printer to reinstall it.

[DavidSMP · Accepted solution]

@SueH9,

Good Day.  A warm welcome to the HP community. I reviewed the case regarding issues with not being able to print after a Windows update. Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

 To assist you with accurate information I would require more information regarding this:

• Do you get any error messages when you print?
• How is the printer connected? Is it a wireless or USB connection?
• Did you run HP print and scan doctor and check again?

For now, try these steps:

• Please perform a hard reset on the printer from this link: https://hp.care/2HFkrRv ​​​​​​​  by following instructions from the section “Step 1: Reset the printer”
• Then run HP print and scan doctor from this link: https://hp.care/2t64Xtz and check if the issue gets fixed

If it continues, then try these steps:

Uninstall and reinstall the printer drivers at the root level by following these step by step instructions:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again. 

Then download the latest full feature driver from https://hp.care/2HFktZD   and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

• If the issue continues then please download the Windows Built-in drivers by following instructions from this link: https://hp.care/2o3acvH
• There is an associated YouTube video on how to install the built-in drivers.

This should do the trick for you.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[DavidSMP]

@SueH9,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂