HP Envy 5540 printing problem on Windows 10

[phatton]

A clean install of Windows 10, and everything works.  After various updates though, I cannot print to the Envy from win10.  Scanning still works fine.  If I try a demo page, 'Invalid Parameter' is displayed.  If I try and print from an app, the job goes to the quese, leaves the queue, but nothing happens. The printer is not showing as being off line

I have removed the print drivers supplied by HP and tried the internal Windows one, same problem.  If I let windows install the printer, it shows as a printer/copy/scanner, but only the scan function is available.

Any other ideas?

[phatton]

Found this, this morning, tried on laptop via wifi, and surprise.....it doesn't work

https://support.hp.com/us-en/document/c01796879

Unless anyone can shed any light on this, looks like I'll be buying a new printer....and it won't be HP

[Betty0610]

@phatton

Welcome to the HP Support Community.

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[phatton]

Thanks you for the suggestions, but they have made no difference.  The HP doctor 'claims' to have fixed an issue, but still no printing.

To clarify, I have a desktop running Linux, this all works fine via a usb connection, and a laptop running Win10 connecting via wifi, which will not print.  I did a few weeks back instrall win10 on the desktop and tried printing via usb, exactly the same issue.

[Betty0610 · Accepted solution]

Let's try using the HP Smart App on your Laptop running on Windows 10: https://support.hp.com/us-en/document/ish_1716406-1413451-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[phatton]

The Smart app seems to have done the job, at the Add Device section it took a couple of attempts, but once the printer was added it now prints and scans via wifi from my laptop

Thank you for your help

[asmita6658]

@phatton

Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day!