HP Envy 5660 Connected to Windows 10 PC but Still Won't Print

[joshontech]

Let me start out by saying I have tried all the fixes I have found on google and nothing has worked. I have tried uninstalling all instances of the printer and drivers from my computer and reinstalling all from scratch. I have tried uninstalling and plugging the printer into the PC via usb cable and reinstalling everything. I have tried both HP and Windows 10 troubleshooters. I am connected to my 2.4ghz wifi network. I have tried changing wifi channel and also restarting router and computer and printer. I have tried connecting the printer by wifi Direct printing. I have made sure the PC has shared printing enabled. I have tried everything and nothing seems to work.

With all that said my other Windows 10 PC works fine with my printer both PC's are on the same Windows version 1809 and both are on same networks. My phones work for printing as well with no issue. It is just my wifes PC that will not print. My wifes PC sees the printer it is installed and all but when I try to print nothing happens on the printer end of things. When I try to print test page it says 1 item in queue for a moment than its says printer idle. 

I dont know what to do at this point so I need help please and thank you. If any additional information is needed just ask me and ill get it to you asap.

[greenturtle]

Hi

Thanks for using the HP Support Community.

Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC.

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)
https://support.hp.com/in-en/document/c02259020

Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• From the Start menu or the Start screen:
• Open Devices and Printers.
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.

Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 5.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!