HP Envy 5660 Not Printing

[koolmom7]

Hi Everyone, I've downloaded the drivers for the HP ENVY 5660...I've made sure everything is on..no problem there. The printer can copy and has even printed a diagnostic and instructions. However, it cannot seem to download any available printables(calendars,games, etc.) and it will not print from my laptop. My computer os is Microsoft 10 , everything is compatible. But the printer will not print..and everything is still in the que.

I've been reading through other questions to see if anyone has a similar experience, and I'm trying those possible solutions. No luck yet. 

Any help is appreciated , 

Thanks,

Jill

[koolmom7]

I forgot to add that the printer says there "Cannot print. Visit www.hpinstantink.com for information." Which I have done, and it hasn't been helpful-at all

[Betty0610]

@koolmom7

Welcome to the HP Support Community.

This is more likely a driver issue. If you're on a Windows Operating System, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!