HP Envy 5660 Printer

[jarpman]

My printer wont print document from my computer, after a scheduled update of Window 10.  I tried to download the driver online, but I get a response saying that the driver is unavailable. What is wrong?

[Bernard42]

            Hello jarpman,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you have issues connecting your printer to a windows PC.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Is your printer working with USB connection?

As you mentioned you have issues connecting your printer to a PC and you are getting error printer driver is missing on your PC.

First, uninstall the printer software from root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link .

Use the printer's built-in Wireless Setup Wizard to walk you through finding your network name and entering the network password to connect the printer to your wireless network.

1.Press the Power button to turn on the printer, if it is not already turned on.

2.On the printer control panel, touch the Wireless icon (). The Wireless Summary screen displays.

3.Touch the Settings icon (), and then touch Wireless Settings. 

4.Touch Wireless Setup Wizard, and then follow the instructions on the control panel to connect the printer to your wireless network.
 

Refer this  article  to know more information about setting up the printer wirelessly.

Please click "Accepted Solution" if you think my post solved your problem,

this will help others find the solution.

Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

           Regards,

[Bernard42]

  @jarpman ,

Please try this :

Since having asked this question, I found a solution, but it was none of the things you suggested, so I don't know if your solution would have worked. It sounded super complicated, but my solution was equally convolute. Since Windows 10 saw fit to remove the group policy editor, and since the policy not to allow the use of NT 4.0 drivers seemed to be the reoccuring road block to installing the device, I had to find a group policy editor online and install it. Once I adjusted the offending policies, which, in this case, were turning off “Disallow installation of printers using kernel-mode drivers”, and turning on "Point and printer Restrictions", the printer installed with absolutely no issues and performs well now. However, please send this thought to the right department. Why don't you UPDATE the driver so that it is not in conflict with Windows 10 group policies? Then there would not be 200 google hits for "HP printer will not install nt 4.0 driver blocked". Just a thought!

Please click "Accepted Solution" if you think my post solved your problem,

this will help others find the solution.

Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

           Regards,