HP Envy 5660 won't print

[gwen0]

tried printing from computer wirelessly but it wont print

[Jeet_singh]

@gwen0,

Thank you for posting your query on HP Community,

Are you able to make a copy from the printer? Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out fine then I would suggest the next step would be to check the connectivity. 

You may try to check this either by printing a test page from EWS page or by running HP Print and Scan Doctor. 

If your printer is connected to the local network, get the IP address, and then type it into an web browser on a computer or mobile device to open the printer homepage.

On the EWS page, go to Tools tab - On the right hand side click to print the test page. 

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: HP Print and Scan Doctor

If the issue persists, I would suggest here is to uninstall the printer from the root level and then reinstall it by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.

Let me know how it goes for further assistance. 

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