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HP Recommended
HP ENVY 6022e All-in-One Printer
Microsoft Windows 10 (64-bit)

I created an Open office spreadsheet but when I printed it using the HP Envy 6000 some of the characters were missing and it was actually a total mess. Someone suggested that perhaps I needed to update the printer driver. I have been going round in circles trying to do this using HP Support Assistant. I have put in the ip address and the SSID but it would not accept either and said it could not find the network. Can anyone help? I am sure I must be doing something wrong but I am not really all that familiar with this sort of thing. Am I right in thinking that SSID Is the name of the wireless network as shown on the hub?

Thanks for any help!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Elizakate1 

 

You are most welcome.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@Elizakate1 

 

Welcome to the HP Community Forum.

 

I've never used the HP Support Assistant to install printer software - might be possible, of course.

 

Yes, the SSID named network is the network to which you have connected the printer.

 

Printer Reports 

 HP DeskJet, ENVY 6000, 6400 Printers - Printing Self-Test Pages

Wireless Network Test Results Preparation:

If Wireless is off (not steady blue or purple) > First switch on Wireless (bottom button on back of printer)

 

If it were necessary, the network defaults can be reset

HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults

 

In case needed, these videos provide valuable information

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

and

HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455 : How to connect to 5GHz wireless network

 

How-to video - Install printer software

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

 

and / or

=========================

Printer - Full Feature Software - Install

and

HP Scan

 

If you have not done so, consider

 

  • HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

 

If the software is already installed and you want to "reinstall":

Uninstall the printer software from Programs and Features

Restart the computer and log in

Check that all the pieces of the printer software have been removed - if anything is deleted, Restart computer and log in

 

Next,

Download, Save, (then) Install new copy of the printer software

After the software in installed, Restart the computer and log in

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP Easy Start Printer Setup Software – Offline Use Only 

 

Next,

Optional -- Supported for your printer

Next  HP Universal Scan Software - Model Dependent 

 

  •  HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software.  HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.
  • Note:  HPUS can be installed as standalone or installed after the full feature printer software.
  • After the software is installed, Restart the computer and sign in
  • HP Universal Scan Software provides a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

 

 HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

References / Resources / Examples

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

User Manual

User Guide - HP ENVY 6000e All-in-One series

 

 Product Specifications for the HP ENVY 6022e All-in-One Printer (223N5B)

Connectivity

Ports
1 Hi-Speed USB 2.0; 1 Wi-Fi 802.11ac (dual band)
Wireless capability
Yes, built-in Wi-Fi 802.11b/g/n

 

If the router supports it, create a separately named SSID named network for each frequency (band) and connect the printer to the SSID named network you want it to use.

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6022e All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thank you very much for your reply. Very helpful. 

HP Recommended

@Elizakate1 

 

You are most welcome.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.