HP Envy 6020 Printer not recognised by new Wi-Fi router

[RichardAnthony]

I've had this printer for 3 years, it worked fine with a wireless connection to my iMac and the wi-fi system.

But since I've had a new router installed by my wi-fi provider, which is working ok, connecting to internet and recognising phones and other devices, but it doesn't recognise my printer.

 I've tried connecting it and checked with the wi-fi provider, but nothing seems to work, the router doesn't recognise the printer, the iMac says it;s offline and my iPhone can't find it. 

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Please reset the wireless once there is a change in router or Internet service provider.

This resource shows how it's done:

https://www.youtube.com/watch?v=TWBAFvOJuGk

After the reset, setup again and it should discover the printer.

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

Hope that helps!

[RichardAnthony]

Hi thanks for this. Unfortunately it didn’t work to use the steps you suggested. I finally got it fixed talking to the HP help line, by removing the printer from my account and then setting it up as if it was a new one, it was then quite straightforward to connect it using the HP app.

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!