HP Envy 6020 Set Up Ink

[Sharlene1960]

Hi

I have been given a HP Envy 6020 printer, which has only been out of the box and put away and never used.

I have only one set up cartridge for the colour and the black one is missing.

Is there any way I can purchase another set up cartridge or is there another way round having to use set up cartridge so that I can use printer with normal black ink cartridge.

Thank you.

[Jay_G24]

Hi @MadsB1,

 Welcome to the HP Support Community. 

I'd like to help!

I understand you are receiving a "use setup cartridges" error.

Setup cartridges cannot be purchased, but if you have regular cartridges  then we could perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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