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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
w4hf
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HP Envy 6020 first setup printer not found

HP Recommended
ENVY 6020
Microsoft Windows 10 (64-bit)

Hi,

I just bought an Envy 6020, Installed HP smart and HP plugin apps (I'm using an Android phone), plugged in the printer power cable, it's blinking purple.

I opened the HP smart app and clicked add new printer : the search printer keeps turning but no printer is found !

The printer wifi is there when I look for available wifi's in my phone wifi menu.

Any help is appreciated

 

unnamed.jpg

 

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

 Hi @w4hf,

 

I'd like to help!

 

To assist better -

 

  1. Are you trying to connect your printer to your home network or without a router?
  2. What is the status of the wireless light on the printer, steady or blinking?
  3.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Let me know!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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w4hf
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Hi Jay_G24,

 

Thanks for your reply.

 

1. yes I'm trying to connect it to my home wifi

2. blinking purple

3. my router is set to both 2.4 & 5 Ghz

 

I ended up using my pc to set up the printer. (I didn't have a wifi interface so I had to buy a wifi card just for this)

It worked using the PC HP Smart App but not the android version.

 

HP should test the app on different phones and printers before telling people that you could use the app for first setup.

 

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Jay_G24
HP Support Agent
HP Support Agent
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Uninstall HP Smart from android, and install it from the play store and then try and add the printer.

 

If the issues persist, Install the HP Print Service Plugin

Install the HP Print Service Plugin on your Android smartphone or tablet, and then turn on the plugin.

  1. Confirm your Android device is connected to the same network as your printer.

  2. On your Android device, install or update the HP Print Service Plugin (in English).

  3. Android 6.0 (Marshmallow) and 5.0 (Lollipop): Tap Settings, search for and open HP Print Service, and then tap On to turn on the plugin.

    NOTE: 

    If you are using Android 7.0 (Nougat) or later, the plugin turns on automatically after installation.

Print with the HP Print Service Plugin

Print photos, documents, emails, or webpages from Android apps.

  1. Open the item you want to print, tap the Menu icon , and then tap Print. If the app you are using does not have a Print option, tap the Share icon or look for a Share option in the Export or Send menu, and then select HP Print Service Plugin or the Print icon .

  2. On the preview screen, tap the Down arrow to view the printer list, and then select HP [your printer model name] to print over the network, or DIRECT-xx-HP [your printer model name] to print with Wi-Fi Direct.

    Selecting a printer from the list of available printers

  3. Tap the Down arrow to change any print settings, such as paper size or orientation.

  4. Tap the Print icon .

 

Hope this helps! Keep me posted!

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