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‎03-20-2020 05:55 PM

HP Recommended
Product: HP Envy 6255
Operating System: Microsoft Windows 10 (64-bit)

Trying to scan, trouble shooting all day!  HP Support is useless, virtually no help, they transfer to a text message system.  Error: Printer is offline, go through all the directions multiple times, it prints, but says scanner is unavailable.  I have uninstalled and installed driver...help, so frustrating!

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-21-2020 06:39 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-6200-all-in-one-printer-series/907304...

 

Download from Software - Utility the HP ENVY Photo 6200 All-in-One Print and Scan Driver and Accessories

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-21-2020 06:39 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-6200-all-in-one-printer-series/907304...

 

Download from Software - Utility the HP ENVY Photo 6200 All-in-One Print and Scan Driver and Accessories

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎03-21-2020 01:04 PM

HP Recommended

I was finally able to reinstall the driver for the printer.  This was one of the most challenging issues I've had with a printer.  It should have been an easy fix but repetitive errors over a 6 hr. trial!  Thanks for responing.

Was this reply helpful? Yes No

‎03-21-2020 07:43 PM

HP Recommended

Hi @Paintbrush51 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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