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‎11-04-2024 12:25 PM

HP Recommended
Product: HP ENVY 6430e All-in-One Printer

When printing via MacOS 10.15

 

The Print Settings default to black and white as soon as HP Envy 6430 is selected

 

Printing in colour is OK via iPhone.

 

This is a brand new printer. I've updated the Firmware to the latest version.

 

Any help appreciated

Category:
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3 REPLIES 3

‎11-04-2024 01:21 PM

HP Recommended

Hello @Peter_E2, how are you ?

 

There is no driver for this model for this version 10.15 of MAC OS

You only have the basic or standard version according to the procedure below:

 

https://support.hp.com/sg-en/document/ish_1994828-1994872-16

 

Best regards

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‎11-04-2024 03:20 PM

HP Recommended

It turns out that it's necessary to uninstall the printer from the  MacOS 15.0.1 System Settings and then re-install it.

 

I've no idea why it's necessary to do the installation twice but it has enabled all the Colour settings to appear in the Print Presets Menu. Thanks to everyone who took the time to read my post.

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‎11-06-2024 07:42 AM

HP Recommended

Hello @Peter_E2 

 

Well, the important thing is that you managed to restore it.

Thanks for the feedback

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
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