HP Envy 6432e won't enter Wireless mode

[beevison]

HI,

I've had my Envy 6432e for a while and have used it multiple times. Had some issues recently. And now I'm trying to reset it and connect to wifi. Unfortunately it seems now to be stuck.

The main light is constantly glowing white, no matter what I do. I've tried getting it into "Wifi pairing" mode by pressing and holding the wifi button down for 5 seconds. Most of the time it does nothing. Occasionally the wifi flashes a couple times and then turns off. The main light continues to be solid white. Although, the white light could be considered off white/amber but no other lights are on.

Basically, I'm trying to figure out a way of doing factory reset so I can start again from scratch as I'm just stuck in a loop of being unable to do anything with it or get any information about what's wrong.

[Rainbow23]

Hi @beevison,

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that your HP Envy 6432e all-in-one Printer is not connecting to the wi-fi network.

Please follow the steps listed in the document below to connect using USB cable and then change it to wireless.

Step 1: Connect using USB cable:

Please follow the steps in this document to connect the printer using the USB cable.

Step 2: Change from a USB connection to wireless:

Please follow the steps in this document to change from a USB connection to a wireless network.

I hope this helps.

Take care and have a good day.

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