HP Envy 6455e failed and cannot restore

[Travis89]

I have had a HP Envy  6455e for little over a year and it has been working until this weekend. Printing failed and it produces E6 error. I have restarted, checked for paper jams, checked the ink cartridges, performed a hard reset, and checked for firmware updates via the EWS (none needed). None of these worked so I did a factory reset. The printer is on the network but setup fails using the HP Smart App on iOS and Windows 11. I received Error Code EBS00P0013. 

I am at a loss as to what else to try if factory reset does not work.

[Irfan_06]

Hi @Travis89,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer that has blinking lights or an error code.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Travis89]

Irwin6,

I went through the power drain, no changes. The firmware was up to date according to the EWS. I restored factory defaults. When I set up the printer again it got through connecting to the network and it failed. I exited setup and tried again like the error message said and again I received the same error message.

Error Code EBS00P0013

What does this error code mean?

[Irfan_06]

Hi @Travis89,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the printer as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support