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Locked

‎12-21-2023 04:35 PM

HP Recommended
Product: HP Envy 6455e
Operating System: Other

My HP Envy 6455e printer has recently stopped connecting to my MacBook Air. Both the computer and printer are connected to the same WiFi network and the printer shows as available in the HP Smart app, but when I try to print to it, it shows as not connected/unavailable. The same is true when I try to print from my iPhone. 

I tried restarting both devices, no change. I have tried to reset the network on my printer, but the same issue persists. I tried resetting my router, but that made no difference. I tried to uninstall and reinstall the printer on my saved printer/scanner devices on my computer, but I was not able to re-add the printer. It is like the computer does not recognize there is even a printer on the network.

I am currently running macOS Sonoma 14.1.2. Any thoughts on how to get the devices to connect would be greatly appreciated!

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