HP Envy 6552e

[Linda71358]

I just purchased an Envy 6552e printer and it won't print anything with the USB cord connected.  My laptop acknowledges the printer and will send....the printer's screen gets a line going across which I assumed was the information being received....and it sounds like it wants to print but won't.  Can someone help me?  Thanks.

[zoey7886]

@Linda71358, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Envy 6552e Printer Connection Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP Envy 6552e printer is having trouble completing print jobs when connected via a USB cable. Here are some steps you can follow to troubleshoot and resolve the issue:

Check USB Connection:

• Ensure that the USB cable is securely connected both to the printer and the computer.
• Try using a different USB port on your computer.
• Use a different USB cable to rule out any cable issues.

Printer Setup:

• Ensure that the printer is properly set up according to the instructions provided in the user manual.

Software and Driver Updates:

• Make sure that the printer drivers are installed correctly and are up-to-date. You can download the latest drivers from the HP Support website.
• Use the HP Support Assistant, which can help you manage updates and troubleshoot issues. You can find more information on using HP Support Assistant here.

Printer Status:

• Check the printer’s status. The printer display should show information that indicates it is ready to print. If there are any error messages or codes, refer to the user manual or HP Support for specific recommendations.

Print Queue:

• On your computer, check the print queue to ensure there are no stalled jobs preventing new print jobs from processing. Clear any stuck print jobs.

Power Cycle:

• Turn off the printer and unplug it from power. Wait for about 30 seconds, and then plug it back in and power on. This can reset the printer and may resolve temporary issues.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,