HP Envy 7155 issues with Windows 11

[marpel113]

Product: HP ENVY Photo 7155 All-In-One Printer

My HP Envy 7155 All-in-one printer is having issues since I received my new HP ENVY 17.3 inch Laptop PC
Product number: 6M7N3AV in March which has Windows 11. I opened a ticket but support techs were unable to find a fix and closed it. I'm trying again in hopes there is resolution since then.  The printer won't print in cyan nor will it print double-sided and it won't print until it is turned off and turned back on. I have been trying to fix it since March with the help of your technicians but no luck. Last correspondence was that I should purchase a new printer. This one works fine with Windows 10 so I really don't want to do that. 
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Case Number [Personal Information Removed]– Closed

Product Description:	HP ENVY Photo 7155 All-in-One Printer
Product Number:	Z3M52A
Serial Number:	[Personal Information Removed]
Case Subject:	My new HP ENVY 17.3 inch Laptop PC,Product number: 6M7N3AV Serial # : [Personal Information Removed]arrived last Friday. It came with Windows 11. Since it arrived I have tried and been unsuccessful multiple times are attempting fixes to my HP Envy Photo 7155 printer which will not print cyan (or other colors properly)

[Rainbow23]

Hi @marpel113,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing print quality issues with your HP ENVY Photo 7155 All-In-One Printer.

Please follow the steps listed below to clean the cartridges.

1. Load plain white paper in the tray.

2.  Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

3. In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Clean Printhead to start the cleaning tool.

4. Review the Print Quality Diagnostic page that prints for defects and any instructions to resolve the issue. Run up to two more cleaning cycles, if necessary.

You may also follow the steps from this document. (Click on the word document to open the web page). 

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[marpel113]

I have tried all of these suggestions numerous times on my own and with help from your support team since I got my new Windows 11 laptop in March. I believe that the issue is with the drivers since the printer works fine on my windows 10 laptop but not on my new Windows 11 laptop. I am on my 2nd printer cartridges trying to resolve this. 

[Rainbow23]

Hi @marpel113,

Please follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up the printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[marpel113]

No change to the issues. I'm certain that new drivers are needed in order for this printer to work with Windows 11

[Rainbow23]

Hi @marpel113,

I suggest that you download the drivers from this weblink on the Windows 11 computer.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[marpel113]

This suggestion did not help. In fact the driver didn't seem to install fully. I let it run overnight, but it appeared to still be running in the morning. Next?