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‎09-23-2023 08:16 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

Like many others, my printer is stuck on the bootup screen.  For the first bubble, the progress bar moves across the screen to completion, however nothing proceeds past this.  Tried all listed solutions for unplugging, re-plugging, holding the power button, etc.  Please help!

Category:
4 people had the same question
4 REPLIES 4

‎09-30-2023 12:14 PM

HP Recommended

@ryspencer 

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎10-21-2023 12:21 PM - edited ‎10-21-2023 12:25 PM

HP Recommended

@Sandytechy20

@ryspencer

 

I have the same printer with the same issue. We received the envy photo 7855 all in one printer from my wife's grandmother over a week ago and since plugging it in its been stuck on the boot up screen with one bubble. Would you send me the instructions to fully factory reset the printer if I'm able to our even the semi factory reset. If it will get it to boot up...

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‎10-24-2023 10:08 AM

HP Recommended

@Sewell14

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-13-2023 05:55 PM

HP Recommended

Hello, I have the same issue? I need to hard reset my device. HP envy 7855. Please help!

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