HP Envy 7855 stuck on loading screen

[davidsde01]

Need instructions for resetting HP Envy 7855 to factory settings. Printer is stuck on load screen, and powering off and on doesn’t resolve the issue.

[Rachel571]

HI @davidsde01,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP Envy 7855 printer is stuck on the loading screen and a simple power cycle does not resolve the issue, performing a factory reset might help. Here are the steps to reset your HP Envy 7855 to factory settings:

Power Cycle with the Printer Disconnected from Power Source:

• Turn off the printer by pressing the power button.
• Disconnect the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds.
• Reconnect the power cord to the wall outlet and then to the printer.
• Turn on the printer.

Semi-Full Reset:

• Ensure the printer is on. If the screen is still stuck, proceed to the next step.
• Disconnect the power cord from the printer without turning it off.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Press and hold the power button on the printer for 15 seconds to drain any residual power.
• Reconnect the power cord to the printer and to the wall outlet.
• Turn on the printer.

Entering the Support Menu:

• Ensure the printer is on.
• Disconnect the power cord from the printer while it is still on.
• Reconnect the power cord while holding down the 'Help' button (or the 'Return' button on some models).
• Keep holding the button until the printer turns on and shows a support menu.
• Navigate through the menu to find the option for a factory reset. This might be labeled as “Reset Menu” or “Restore Factory Defaults”.

Factory Reset through the Printer’s Menu:

• If you manage to bypass the loading screen:
  • Touch the 'Setup' icon (gear icon) on the home screen.
  • Navigate to 'Printer Maintenance'.
  • Select 'Restore'.
  • Choose 'Restore Factory Defaults' and confirm.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support